In order to lay out a global service network and continuously improve customer satisfaction, Dongfang Precision Printer has launched a global inspection visit and service training project for more than 4 months to provide customers with one-stop service solutions, which has been praised by customers around the world.
Carry out inspection visits to optimize service experience
Organize inspection and visit actions, do detailed services and value-added services, and provide effective solutions for customers, which can create better customer experience and improve customer service satisfaction.
Since March, an inspection team composed of the elite backbone of research and development, sales, service and other departments has visited a number of key overseas markets, and actively and quickly deal with problems for local customers, provide timely and efficient services, so as to obtain customer recognition and recognition, and further deepen the customer relationship with customers.
Engineers debug the gluing machine and train the personnel to operate it.
The engineer and the customer discuss the solution to the problem.
The customer team can't stop praising the "China speed" of the engineers to solve the problem, and has full confidence and expectations for the future cooperation.
Strengthen service training and improve service quality
With the deepening and expansion of the international market, it is particularly important to improve the international service network and improve the professional service level of the team. Recently, the printing press Division combined with on-site teaching, remote guidance and other training modes to the service team for multi-dimensional training.
Colleagues in the international service team learn equipment installation techniques, standards and problem handling from the engineers.
The engineer is explaining the installation process and operation specifications of the device to the local team.
Minister Zhang of the Service Center conducted online training and answering questions for the local service team on the new model of GT paper feed without damage.
Colleagues from the international service team went to the Foshan headquarters for a two-week professional training to strengthen and consolidate local services.
Dongfang Precision Printer provides not only products, but also service solutions throughout the whole life cycle of products. Flexible mobilization of overseas service personnel to support and cover the global region, continuing to promote and strengthen the localization of services will be the core task of the continuous layout of the global service network of Dongfang Precision Printer. We will continue to provide customers with consistent excellent service, respond quickly and deal with customer needs efficiently, and create more professional, refined and humanized service value for customers.